Returns & Exchanges

At From our family to yours ♡, we take great pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we cannot accept returns once a shipment has been delivered. If your order arrived damaged or incomplete, please contact our family team within 48 hours for a full replacement or store credit.

1

Inspect Your Delivery

Carefully open your package upon arrival and check for any signs of damage or missing items from your family's order.

2

Document Issues

Take clear photos of any damaged packaging or incorrect food items to help us understand what went wrong during transit.

3

Contact Our Family

Email our customer support team with your order number and photos within 48 hours so we can prioritize your resolution.

4

Receive Replacement

Once approved, we will immediately ship a fresh replacement or issue a refund to ensure your family's table is never empty.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing