Frequently Asked Questions
Everything you need to know about our home-style treats and delivery.
How are your food products packaged for shipping?
We take great care in our packaging process. Each item is vacuum-sealed or placed in airtight containers and shipped in temperature-controlled, insulated boxes with ice packs to ensure your family receives our treats as fresh as the day they were made.
Do you accommodate specific dietary restrictions or allergies?
While we offer a variety of recipes, our kitchen handles nuts, dairy, and gluten. Please check the detailed ingredient list on each product page or contact us directly for specific concerns before placing your order.
What is your return policy for perishable goods?
Due to the nature of our food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours of delivery, and we will make it right with a replacement or a full refund.
How long will it take for my order to arrive?
To maintain freshness, we typically process orders within 1-2 business days. Shipping usually takes 2-3 business days depending on your location. You will receive a tracking number as soon as your package leaves our kitchen.
Are your ingredients sourced locally?
Yes, we believe in supporting our community. We source the majority of our seasonal produce and dairy from local family farms to ensure the highest quality and flavor for your table.
Can I include a personalized gift note with my order?
Absolutely! Since we are 'From our family to yours,' we love helping you share the joy. You can add a custom message at checkout, and we will include a handwritten note inside the package at no extra cost.